1.1 These terms and conditions relate to goods which you offer to purchase from the LIVEWIRE INT online store (“our/this website”). Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through our on-line facilities. We will be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please feel free to e-mail us at email@example.com
1.2 By making an offer to purchase, you agree to be bound by the whole provisions of the Agreement (as defined in clause 3.1 below) between you and us. If you do not accept these provisions you should not place an order.
1.3 You must be 16 years or older to register for the Service. By submitting an order, you confirm to us that you are at least 16 years of age.
1.4 These terms and conditions may be changed at any time by us and we are not under any obligation to notify you of such changes.
In these terms and conditions:-
“Commencement Date” means the date when our agreement with you is concluded (see clause 3.3);
“Confirmation Form” means the form that is shown on screen after you have placed an order, confirming details of the Goods which you have offered to purchase and which we have agreed to supply to you;
“Consumer” means an individual whose use of the Service is for personal purposes only, and not for use in connection with any trade, business or profession;
“Order Form” means the form completed by you online and showing details of the goods which you have offered to purchase from us;
“Goods” means the goods to be provided by us to you, as described in the Order Form and Confirmation Form and on the pages of our website relevant to those goods. (In the event of a discrepancy between the description of the Goods on the website and that on the Order Form Confirmation Form, the description on the Order Form or Confirmation Form shall be conclusive);
“you/yours” refers to you, the person offering to purchase goods from us.
III. Your Agreement With Us
3.2 Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject the offer to purchase.
3.3 The Agreement is concluded only when we have accepted your order by sending you a Confirmation Form (with the date of conclusion of the Agreement being the date shown on that Confirmation Form). We store the contract’s content and will send you the details of your order as well as our general terms via e-mail. You can find the general terms here at all times. You can view information on your order details by logging into your account or by contacting our Customer Experience Team via email at firstname.lastname@example.org
4.1 Payment can be made using any of the methods listed on this web site and will be debited when we have accepted your offer to purchase.
4.2 All prices are quoted in UK pounds Sterling and include VAT where applicable.
4.3 Our acceptance of your offer to purchase Goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods which you have offered to purchase and a full refund will be given.
4.4 Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the Goods have been paid for.
V. Delivery Details & Returns Policy
5.1 Delivery (UK)
5.1.1 All deliveries are subject to stock availability and authorisation of your payment.
5.1.2 We shall endeavour to deliver the Goods you have offered to purchase within 5 working days after we receive your offer. If there are any delays we will notify you of such delay as soon as possible.
5.1.3 We can either deliver your order to the address registered to the PayPal account used to pay for your order, or you can specify an alternative address such as a workplace, university or friend/family address at the checkout.
5.1.4 Information on delivery pricing can be found on our page.
5.1.5 A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you. A signature may be obtained from any person at the given delivery address. If no person is present at the delivery address you have provided, your parcel may be sent to a local Post Office, or may return your parcel to the post office depot and delivery will be attempted at a later date. Please note if your parcel is undelivered and is returned back to us a refund will automatically be processed back to the original payment method.
5.2 Returns Policy
5.2.1 We hope you’re happy with your new LIVEWIRE purchase! However, if you’re unhappy for any reason, here’s what to do.
5.2.2 If the products are not suitable or if you simply do not like them, you have up to 28 days to return them to us. All we ask is that you send them back in the unused original condition that you received them.
5.2.3 There are ways for you to return shoes to us:
To Head Office
You can return your item to us at:
5.2.4 Enclose a note detailing your name, address, contact number and reason for return.
5.2.5 We recommend you use some form of registered post in case you need to track your parcel.
5.2.6 If the item is faulty, or if we’ve made a mistake with your order, we will be able to offer a refund and reimburse your postage costs if applicable. We’re really sorry, but we’re unable to take back used goods which are unsuitable or don’t fit, or reimburse the postage costs incurred returning unused/unsuitable items to us. This is in addition to, and does not affect, your consumer rights.
VI: Payment Options
6.1 We accept the following methods of payment.
Non card payment:- PayPal
6.2 Payment may be made by any of the methods above and will be pre auth’d when we receive your order.
6.3 Payment will be processed using the services of PayPal full payment for each item will be debited as we despatch your order. As we may ship items from separate locations, this may mean that you see multiple debits for one order. Any pre authorisation amounts should be returned to your account within 5 working days.
VII. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
7.1 We are obliged by law to provide you, prior to the delivery to you of the goods which you have purchased, with certain information in relation to those goods and your rights in relation to the agreement with us. This information appears throughout these Terms and Conditions, and is also summarised in the Confirmation Form.
VIII. Limitation & Liability
IMPORTANT: THIS CLAUSE 8 CONTAINS PROVISIONS WHICH RESTRICT THE EXTENT TO WHICH WE ARE LIABLE TO YOU FOR ANY LOSS YOU MAY SUFFER IN CONNECTION WITH THE GOODS. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.
8.1 Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.
8.2 Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness or wilful misconduct, or fraud or misrepresentation on our part.
8.3 To the fullest extent permitted by applicable law, we disclaim all liability for our employees’ or sub-contractors’ negligence.
8.4 All conditions, terms, representations and warranties relating to the Goods which are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law.
8.5 Our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the Goods shall be limited to the value of the goods supplied.
8.6 No claim by you against us shall be valid unless you have notified us of the details of the claim within one year of it arising.
IX: Website Content
9.1 We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website. The Confirmation Form is conclusive as to the Charges and the description of the Service.
9.2 Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.
We aim to provide you with the best service possible at all times but sometimes things can go wrong along the way. If you are unhappy with the service you have received, please email us at email@example.com and a member of our complaints team will be in touch.
XI: Contact Details
11.1 If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can mail us at firstname.lastname@example.org
11.2 We shall respond to any communication received by us as quickly as we can.